Exchanges & Returns

We offer exchanges and returns within 7 days of delivery. To arrange a request, contact TOLA on WhatsApp: 01061372781 or email tolabagseg@gmail.com.

Original condition

The bag must be in its original condition and must not have been used. Inspection is available while the courier is present, so please check your bag on delivery.

Shipping costs

If you change your mind and return an unused bag in its original condition, you are responsible for the shipping costs.

If the bag has a defect, or you receive the wrong model, colour or order, TOLA covers the shipping costs for the exchange or return.

Refunds

Refunds are transferred through a mobile wallet or InstaPay within 7 days from the date the courier collects the returned item for inspection. The returned bag will be inspected to confirm its condition.