Terms of Use
Last updated: 26 October 2026
These terms explain how to use the TOLA BAGS online store and place an order. Please read them together with our shipping, returns and privacy policies.
Using the store
Please use the store lawfully and provide accurate contact and delivery details when placing an order. Do not use the website to submit fraudulent orders, interfere with its operation or access other customers’ information.
Products and orders
Review the selected model, colour, quantity, dimensions and product description before placing your order. Product colours may appear slightly different depending on lighting and screen settings. Inspection is available while the courier is present.
If you need help with an order or wish to request a change, please contact us through our contact page.
Prices and payment
Prices are displayed in Egyptian pounds. Review the product total, shipping fees and available payment methods at checkout before confirming your order.
Shipping and delivery
Delivery areas, delivery times and shipping information are explained in our Shipping & Delivery policy.
Exchanges, returns and refunds
Requests are handled according to our Exchanges & Returns policy, including the 7-day request period, original and unused condition requirement, shipping costs and refund process. These terms do not limit any mandatory consumer rights that apply.
Privacy
How personal information is collected, used and shared is explained in our Privacy policy.
Changes to these terms
We may update these terms and publish the revised version on this page with an updated date. Changes do not retroactively alter the terms of orders already placed.
Contact TOLA
Email: tolabagseg@gmail.com
WhatsApp: 01061372781